We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page

Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our warehouse.

You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse. The 10-workday processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please email info@officialklem.com or click here so we can investigate this for you.

We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

Return conditions All returned items must be unworn and in pristine condition with all the tags still attached.

Shipping costs are not refundable.

Making a return is easy! Here's what you need to do:

1. Within 14 days of receiving your order, send an email to info@officialklem.com indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.

We strive to process and ship orders promptly within 24-48 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

Return costs may vary depending on your location and the reason for the return.

We advise using a tracked shipping method from a trusted carrier to ensure your return reaches us safely. Please note that return costs are non-refundable.

For more details on return shipping and costs, please refer to our return policy or contact our customer support team.