FAQ'S
Can I Return My Order?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can contact us at info@officialklem.com.
How do I track my order?
Once your order has been dispatched, you will receive an email notification containing tracking information.
Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order.
Simply use the provided tracking details to track your package through our delivery partner's website.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
- European Shipping 3-5 working days
- International Shipping 4-7 working days
How do I make a return?
Making a return is easy! Here's what you need to do:
1. Within 14 days of receiving your order, send an email to info@officialklem.com indicating that you want to exchange one or more products.
2. Our team will promptly provide you with return instructions.
3. Follow the provided instructions to complete the return process.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.